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Plan & Usage

The Plan & Usage section shows your current limits, your usage against those limits, and a link to billing.

User Evaluation pricing has two parallel dimensions:

  • Analyze plan. Covers projects, transcription, storage, team seats.
  • Engage plan. Covers interviews and surveys you launch through Engage.

You can sit on different tiers for each side.

Analyze plan​

Tracks the data side of the product:

  • Transcription. Minutes of audio/video transcribed this billing period.
  • Storage. Total media stored across all projects.
  • Team invites. Seats filled vs. available.
  • Projects (free plan only). Number of your own projects. The bundled sample doesn't count.

Free plans cap each. Paid plans raise them.

Engage plan​

Tracks the recruitment side:

  • UE-supplied interviews. Interviews and surveys with participants we recruit from the User Evaluation pool. Surveys count as ¼ of an interview.
  • Own-participant interviews. Studies with participants you bring yourself. No recruitment cost, but they still count as a session.

Once you exhaust your monthly Engage budget, upgrade or wait until the next billing cycle.

Billing portal​

On paid plans, click Manage subscription to open the Stripe billing portal. From there:

  • See past invoices.
  • Update card or payment method.
  • Cancel or change subscription tier.

A separate Upgrade plan button takes you to the plans page to pick a tier. Plan changes take effect immediately, with proration applied at your next invoice.

Common questions​

  • Why are my projects counted but the sample doesn't show? The bundled sample project is excluded from your free-plan project count, so you always have at least one slot for your own work.
  • What happens if I run out of Engage budget mid-study? Active studies keep collecting completions until they hit your set participant cap. You won't be billed beyond your plan; further matches queue until your next budget cycle.
  • Can I see usage by project? Not in the current settings page. For granular breakdowns, write to support.